Cancellation & Refund Policy
Transparent policies for service cancellations and refunds
Last Updated: November 17, 2025
Policy Overview
At Kognitec, we strive for complete client satisfaction. This policy outlines our procedures for service cancellations and refunds to ensure transparency and fairness for all parties.
Cancellation Procedures
Monthly Subscriptions
- Cancel anytime with 7 days written notice
- Cancellation takes effect at the end of current billing cycle
- No refunds for partial months
Project-Based Engagements
- 30 days written notice required
- Cancellation effective after completion of current milestone
- Client responsible for payment of all completed work and work-in-progress
How to Cancel: Send written notice to support@kognitec.com with your account details and cancellation reason.
Refund Eligibility
Eligible for Refund
- Service Not Delivered: Full refund if contracted services are not delivered within agreed timelines
- Technical Issues: Refund for billing errors or duplicate charges
- Early Cancellation: Pro-rated refund if project cancelled before work begins (minus 20% administrative fee)
Not Eligible for Refund
- Work already completed or in progress
- Change of mind after project initiation
- Completed monthly subscription periods
- Deliverables already provided to client
How to Request a Refund
Submit Request
Email refunds@kognitec.com with your invoice number, service details, and refund reason
Review Period
We'll review your request within 5-7 business days
Processing
Approved refunds are processed within 10-15 business days to your original payment method
Processing Time: Refunds typically appear in your account within 5-10 business days after approval, depending on your bank or payment provider.
Special Circumstances
- Force Majeure: Refunds may be offered for services interrupted by events beyond our control
- Dispute Resolution: If refund request is denied, you may request escalation to senior management
- Goodwill Gestures: In exceptional cases, we may offer account credits or service extensions instead of cash refunds
Need Assistance?
Have questions about our cancellation or refund policy? We're here to help.